A Note for Our Hospital Partners

Dear Clinical Partners,

As reports come in about cyber attacks targeting US healthcare providers, we want you to know that the Rady Children’s organization is proactively working to safeguard our communications systems and minimize our risk of exposure. We are also putting measures in place to ensure operations of our clinical lab services continue uninterrupted.

Rady Children’s has a large security infrastructure and we are taking further precautions. We are being extra vigilant and reinforcing our layers of security with anti-virus defenses, security patches, multi-factor authentication and other measures. As a result, you may experience a delay in response when contacting us via our Clinical Genome Services Portal.

We are here to help you. If you are unable to reach us via the Portal or your regular communications means, please do not hesitate to email us at RCIGM_rWGS@rchsd.org or call us at (858) 966-8127.  For assistance after hours or on the weekends, please call (858) 900-5979. If the Clinical Genome Services Portal is unavailable, you may use this downloadable test requisition PDF to send to our lab.

Maintaining security of medical records and patient information is a top priority for RCIGM. We are striving to avoid any disruption in our ability to serve you.

We would also like to remind you about our legitimate websites, RadyGenomics.org and RadyGenomicsLab.org. If you are ever contacted or sent a link, we urge you to use caution and ensure that the communication or link/attachment is legitimate. Malicious actors have been known to register similar website names and attempt to trick people. When in doubt, please forward the message to phishing@rchsd.org. For suspicious phone calls, ask for a call-back number and validate further.

Thank you for allowing us to serve the needs of your patients.